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IT SUPPORT - 1ST LINE

Location: WARRINGTON

Bilfinger UK is a leading provider of engineering, automation and maintenance, modifications and operations services to industrial clients across the oil & gas, energy & power, nuclear and chemical/pharmaceutical sectors. Our skilled workforce provides unified, multidisciplinary support through the life-span of an asset - including design and build, automated control systems and operations and maintenance - driving efficiencies and reducing costs.

 

First Line Support Duties

  • To provide technical support; answering support queries either via phone email or Walks Ins
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • To allocate more complex service issues to the relevant IT Support member
  • To arrange for external technical support where problems cannot be resolved in house
  • To ensure that all SLA’s are met

 

Experience and Qualifications

  • Relevant 1st line / Helpdesk support experience
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10)
  • Microsoft or similar certification is highly desirable
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • Basic understanding of PC hardware set-up and configuration

 

 


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