Bilfinger ist ein führender internationaler Industriedienstleister, der Effizienz und Nachhaltigkeit in der Prozessindustrie steigert. Mit über 30.000 Mitarbeitenden und einem Umsatz von über 5 Mrd. € in 2024 bieten wir Leistungen in Beratung, Engineering, Fertigung, Instandhaltung, Turnarounds und digitalen Anwendungen für Branchen wie Energie, Chemie, Pharma und Öl & Gas.

Bei Bilfinger bieten wir Ihnen ein Arbeitsumfeld, in dem Sie sich ständig weiterentwickeln können. Werden Sie Teil von etwas Großem und gestalten Sie die Zukunft mit uns!

Role Overview

Manage and drive the global development of the Shared Services domain People with a focus on implementation and efficient execution of standardization, performance management, process automation and integration of tasks.  

Core Tasks and Responsibilities:

• The Director Group SSO People (“Tower Lead”) is accountable for the end-to-end (E2E) delivery of services within the Shared Services domain People. He/She ensures that the standardization, performance management, automation and integration of People tasks is being globally implemented and operates efficiently
• He / She aligns with and interacts closely with the Group Functions People as well as with the Global Process Owner and Process Lead
• He / She ensures that Service Level Agreements (SLAs) are put in place and will be met, as well as continuously innovates to support the segments to optimize costs further and improve the user experience for the internal customers (legal entities, group functions, etc.)
• Develop and execute a multi-year roadmap for the Shared Services Tower People that aligns with the overall Group Function and Shared Services global strategy
• Service Delivery: Ensure that tasks are completed on time and with high quality (maintaining "green" dashboards); implement continuous improvement / Lean / six sigma across the tower to streamline workflows
• Performance Management: Define and monitor key metrics for a globally aligned performance measurement of the People tasks as well as continuously drive measures to further enhance the quality, where required
• Process and Product Standardization: Implement and drive a global Standard Shared Services process as well as a standard product portfolio for the Shared Services
• Digitalization/Automation: In close alignment with the Shared Services automation team(s), identify automation potentials, implement automation tools and reduce manual work, wherever possible
• Transition Management: Oversee the integration of new scope, e.g., from the legal entities, or newly acquired companies into the tower
• Talent & People Management: Identify future skill needs and upskill the team. Maintain high engagement levels in a time critical and high-pressure environment to prevent turnover. Develop next tier of leadership (Delivery Managers and Team Leads)
• Oversee the entire Shared Services People process lifecycle, accountability for "First-Time Right" results as well as ensure adherence to group policies and ICS to mitigate risk

Qualifications and Competencies:

• Degree in business administration and/or MBA, university degree
• Service Delivery & Process Excellence
• Deep understanding of end-to-end processes (HR, Finance, Procurement)
• Proven track record of improving efficiency, cost optimization, and service quality
• Strong knowledge of SLA management, KPIs, and governance
• Operational Leadership
• Ability to run large, multicultural, cross-functional teams
• Workforce planning, scheduling, and workload balancing
• Strong people leadership: coaching, motivating, and performance management
• Customer Orientation
• Mindset of a “business partner” within the enterprise
• Stakeholder management skills: ability to engage, influence, and manage conflicting interests
• Strong communication skills: simplifying complexity, listening to legal entity/group function needs
• Change & Transformation
• Ability to design and drive continuous improvement
• Resilience to manage resistance and ambiguity
• Technology & Digital Fluency
• Familiarity with ERP systems (SAP, etc.)
• Comfort in working with data/analytics for decision-making
• Financial & Commercial Acumen
• Understanding cost-to-serve, benchmarking, and business case building
• Budgeting, forecasting, and resource allocation for the Shared Services
• Personal Attributes
• Strong analytical and problem-solving mindset/skills
• High emotional intelligence for managing teams and stakeholders
• Hands-on, pragmatic, but strategic enough to see the bigger picture
• Strong sense of accountability and ownership
• Willingness to travel

We offer:

• Responsibility and varied field of activity
• Attractive remuneration and special payments 
• 30 vacation days and flexible working hours
• Onboarding and structured training in a collegial and dynamic team
• Pleasant working atmosphere in a modern working environment
• Company pension plan and company benefits such as discounted shopping or special conditions in fitness studios
• Possibility to work mobile on a pro rata basis
• Opportunities for further development/internal Bilfinger Academy
• Modern coffee kitchen, free coffee drinks and mineral water
• Participation in team events and sporting events

Für Fragen steht Ihnen Jacqueline Seemann über jacqueline.seemann@bilfinger.com gerne zur Verfügung. 

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