Regional Process & Automation Manager - Hybrid / Deer Park, TX

Regional Process & Automation Manager - Hybrid / Deer Park, TX 

Our Team

Our Bilfinger Shared Services Organization (SSO) is a young and dynamic service Organization within the Bilfinger Group. The Bilfinger Group, with more than 30,000 employees worldwide, has set itself the goal of becoming number 1 for our customers in terms of efficiency and sustainability. Our SSO plays a strategically important role in achieving the group's goals. We develop high-performance and innovative services with the highest standards of service quality and efficiency. In addition to the predominantly transactional areas related to human resources, accounting, procurement and reporting, we also develop automation and digitalization solutions.

As part of our globally established Shared Services Organization (SSO) with around 500 employees, the Regional Shared Services Center (SSC) is constantly driving forward process transformation with the goal of standardization and harmonization. Our focus is on the implementation of services in partnership, with high quality, smooth processes and innovative and sustainable solutions.

Our team is characterized by a passion for service, trusting and close cooperation with our internal customers and innovative strength. You will meet colleagues who want to make a difference and stick together as a strong team. With us you can get involved personally in such a way that success becomes quickly visible. Learning and personal development are important to us. In particular, our global SSC setup promotes international exchange and enables new impulses and ideas.

The Role

The Process & Automation Manager will play a pivotal role in identifying and implementing process improvements and automation solutions across our diverse project portfolio within the regional Shared Service Center (SSC). Responsible for harmonizing local processes in alignment with global standards, ensuring efficiency, compliance, and effective collaboration with the Global Shared Service Organization (SSO) teams.

Qualifications:

• 5+ years’ experience in process improvement, automation and optimization within HR, Finance and Procurement functions
• Good understanding of Robotic Process Automation and Process Mining capabilities
• Knowledge of Lean Management principles and their application in process optimization
• Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions
• Extensive knowledge of the principles, procedures, and best practices in the industry
• Experience in project management, overseeing initiatives from conception to implementation
• Must demonstrate a strong ability to:
  • Adapt and be flexible to frequent changes in a fast-paced work environment
  • Demonstrate integrity consistent with Bilfinger’s core values
  • Collaborate and work effectively in a team environment with people of various backgrounds and styles
  • Strong verbal and written communication skills, to include clear, concise, and professional presentation of information
  • Adapt to the constantly evolving world of technology, systems may include but not limited to: Microsoft Office suite and SAP
  • Mentor and train team members
• Certification in tools such as UiPath, or Celonis highly desired
• Bachelor’s degree in Business Administration, Computer Science or related field highly desired.

Responsibilities:

• Manage projects related to process improvement, automation, and optimization within HR, Finance and Procurement departments of the regional Shared Service Center
• Ensure implementation of Lean Management principles in regional SSC hub
• Harmonize local processes with global standards, ensuring consistency and compliance with organizational policies
• Collaborate with Global Shared Service Organization teams to implement global process changes locally and provide feedback on local requirements and challenges
• Develop comprehensive process documentation to capture current state processes, proposed improvements, and automation opportunities
• Act as the primary Business Analyst, identifying automation opportunities and implementing Robotic Process Automation (RPA) solutions to improve efficiency
• Utilize Celonis Process Mining to analyze and visualize process data, identify bottlenecks and drive process improvements
• Identify process and information technology inadequacies and deficiencies that affect the functional, strategic, and growth capability that support the organization meeting and surpassing its goals

• Participate in data collection interviews and sessions, and work with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications
• Identify initial and recurrent technology system and operational processes training needs and develops and provides training to employees
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
• Assess and document business and system requirements
• Create conceptual business models to present for consideration to resolve relevant issues, potential risks, mitigation strategies, process enhancement, cost savings, and more
• Streamlining and realignment of financial and operational processes to better support operations
• Analyze data and reporting requirements to determine how data can best be extrapolated and manipulated to support business goals
• Hold strategy meetings, design reviews, performance and calibration meetings to determine the way forward, evaluate results, are adjust as necessary
• Assist with updates to the organization’s operations manual and policies
• Measure productivity by analyzing performance data, financial data, and activity reports
• Create updates, and presents informational materials and graphics to explain systems to managers and users
• Prepare and delivers operational project progress reports, periodic performance reports, and other metrics to leadership
• Assist with establishing, implementing, and communicating the strategic direction of the organization’s operations
• Work in partnership with other departments to carry out the organization’s goals and to constantly optimize operations
• Establish, communicates, and implements operations-related policies, practices, and standards to ensure effective and consistent support and execution
• Serves as ongoing subject matter expert and mentor for operational employees and for system needs; particularly for administration roles
• Interfaces with system vendors as needed
• Performs other related duties as required

• Occasional travel may be required.
• Performance of the required job duties will be in an office environment with prolonged periods of sitting at a desk and working on a computer.
• The ability to frequently lift and/or move up to 15 pounds.

Please reach out to Kelly Cocca Baker (281) 714 - 6883 in case of any questions related to this position. 

Bilfinger North America Inc.  is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin or ancestry, age, marital status, genetic information, disability, protected veteran status, on the basis of traits historically associated with race (including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), or any other status protected by the law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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