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Reston, Virginia, USA, 20190

Date:  Jul 22, 2021

IT Help Desk Technician - Reston, VA

IT Help Desk Technician - Reston, VA 

Location: Reston, Virginia  

Centennial is a national leader in renovation, infrastructure improvements, new construction, sustainable initiatives and emergency services for facility owners. We operate a nationwide network of more than 30 offices led by construction professionals who share a common goal: to keep promises, honor commitments and exceed client expectations. Our performance helps forge strong partnerships, which are strengthened over time.

As the nation's foremost practitioner of Job Order Contracting (JOC) project delivery, Centennial tailors its performance-based approach to best address owner requirements. Centennial adapts its proven systems to ably address project intricacies, whether through Design-Build, Integrated Delivery, Construction Management, On-Call Construction, Engineering and Services or Facility Management.

Centennial serves institutions, government agencies and private industry. As a member of the Bilfinger Engineering and Services Group, Centennial helps clients better control day-to-day expenditures, lower energy consumption and reduce facility management costs.

People constitute Centennial's key differentiator - professionals committed to operating at the forefront of performance-based construction and contributing daily to mutually beneficial, long-term client partnerships.

Minimum Qualifications :

Education and Certifications:
•Associates’ Degree in Computer Science or Information Systems preferred
•A+ Certification preferred

Knowledge, Skills, and Abilities:

•Two years experience in general IT support and troubleshooting preferred
•Two years experience in installing, configuring, and supporting Windows Operating Systems preferred
•Two years experience in installing, configuring, and supporting MS Office preferred
•Two years experience in installing, configuring, and supporting PC desktop and notebook hardware and peripherals (e.g. scanners, printers, PDAs) preferred
•Has knowledge of commonly-used concepts, practices, and procedures within an MSWindows/Intel PC networked environment
•Experience supporting Antivrus software and resolving computer virus problems
•Experience with installing, configuring and supporting Internet/Intranet Applications preferred
•Experience supporting PCs and peripherals in TCP/IP networked environment preferred
•Experience supporting PCs and peripherals in Windows Network environment preferred
•Experience installing, configuring and supporting MS Outlook with Exchange preferred
•Experience supporting construction company applications such as design software (Autocad,Visio), and estimating software (WinEst, Joc Works, E4 Clicks) preferred

•Ability to troubleshoot and resolve PC support issues remotely
•Strong interpersonal and organizational skills
•Travel required: approximately one overnight trip per month and two to three trips of three to four days per year


Scope of Responsibility:
Primary responsibility is to provide timely IT support to end users on a variety of hardware and software issues nationally.


Position Duties:
• Resolves, records, tracks and monitors IT support requests from end users nationally. Tracks and monitors the problem to insure a timely resolution
• Installs and configures workstations and peripherals
• Coordinates IT support with IT contacts at remote sites
• Supports, monitors, tests, and troubleshoots first level and some second level hardware and software problems pertaining to local area network (LAN). Recommends and schedules repairs. Provides end user support for all LAN based applications
• Assists in the administrative support of the IT Department: orders equipment and supplies, maintains appropriate records and files
• Assists in improving IT support processes and procedures
• Provides first and some second level support for hardware and software for PC desktops, notebooks and peripherals
• Provides input to PC hardware and software standards and strategy for the firm
• Tests new PC and peripheral hardware software and configurations
• Assists in planning updates and rollout of new technology of PC and peripheral hardware and software
• Documents installation and configuration of PC and peripheral hardware and software
• Provides input in documentation and implementation of best practices, policies and procedures in IT department
• Assists in computer back-up program

• Assists Network Manager with entry level networking administration and troubleshooting (e.g. user account maintenance, installing printers, file structure security and maintenance)
• Assists in auditing and maintaining PC hardware, software, and peripheral standards nationally



Please reach out to Kelly Cocca Baker (703) 885 - 4600 for any questions related to this position. 

Centennial Contractors Enterprises Inc.  is an Equal Opportunity Employer – M/F/Veterans/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other legally protected characteristics.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Fraudulent employment offers
We are aware that fraudulent employment offers are being transmitted via email by people claiming to be employees or representatives of Bilfinger. Prospective candidates are provided job descriptions and employment letters and are asked to complete and return employment information forms as well as official tax forms. These job offers may look genuine and could include names of Bilfinger legal entities, Bilfinger executives, their signatures, seals of “authenticity”, the Bilfinger brand and logo.

Please be advised that these communications are FRAUDULENT and are NOT sent from anyone within or affiliated with Bilfinger. These email messages are a scam and should be treated as such. Bilfinger does not make job offers via social media, unsolicited email or without personally interviewing candidates first. We never send you cheques in order to pay contractors to set up a home office. Never send money or pass on personal details to anyone suggesting they can provide employment with Bilfinger, and never reply to an email address that does not end in @bilfinger.com.

If you receive such a message, you are advised to contact your local law enforcement agency and provide any details you may have. You also may forward the messages to compliance.helpdesk@bilfinger.com.

If you are interested in an employment with Bilfinger, please submit your application in the safe environment of our global job portal only.


Nearest Major Market: Washington DC

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